Frequently Asked Questions
How to install SECURY'LIGHT
How to use and configure Secury'Light
What to do if my phone doesn't connect to SECURY'LIGHT?
- Check your network settings, close the router's firewall when connecting and ensure that the Wi-Fi channel is 2.4G rather than 5G;
- Make sure that the mobile phone and the camera are connected to the same network and the Wi-Fi password is correct;
- Check the network speed and Wi-Fi signal strength. It is recommended to use this camera with a network speed greater than 2MBps and the network remains strong (users can buy the standard Wi-Fi signal amplifier to enhance the signal strength);
- Check if you turn on location service on your phone: Settings → Privacy → Location Services;
- If users are still unable to connect after performing the above-mentioned actions, please try resetting your camera (see "Reset" guide);
- Although our cameras are compatible with most mainstream router brands on the market, there are a very few routers that cannot connect; please try to set up or replace the router.
What if the device is offline or does not work properly?
- Make sure the Wi-Fi network your device is connected to is operating normally;
- If you use 4G, please make sure the 4G signal of the phone is strong enough;
- Restart the app;
- Restart the device;
- If you still cannot connect the camera after checking the steps above, please try to reset your camera (refer to "Reset" guide page).
What to do if you can’t watch video history?
- No alert that day;
- Check if the SD card is inserted;
- Restart SECURY'LIGHT or APP;
- Reset SECURY'LIGHT;
- When you take out or change the SD card, please power the camera off.
Why is the online video balck and white, not colorful?
- Please make sure the Wi-Fi your device connects to is okay;
- Power the camera off for a while and then power it on again;
- Restart the APP;
- If users are still unable to solve this problem after performing the above-mentioned actions, please try resetting your camera (see "Reset" guide).
How do I receive notifications? Why can't I get alert message tweeting?
Make sure that your mobile phone allows the APP to receive notifications. You can check with the following steps: Go to "Settings" → "Notifications" → Find the APP, and then press "LUTEC" → open "Allow Notifications";
- Make sure your SECURY'LIGHT has triggered an alert;
- To obtain the best user experience, notification alerts are sent at 3 minute intervals so please wait at least 3 minutes to receive the alert;
- The network environment may affect sending notifications to the server so please ensure the quality of the network is excellent.
To receive notifications move the ALERT slider to the middle (Message Alert)
or to the right
What if I can't hear sound from SECURY'LIGH on my mobile phone?
- Please check whether the app sound mute button is opened and set the mute on your phone;
- Check the network or please be patient and try a few more times. When the Wi-Fi is bad, the sound will be delayed or not transmitted.
Why is my time inaccurate? How to synchronize the time?
- Incorrect time displayed on the interface may result from power cuts occurring during the operation of the device or an incorrect time zone setting affecting winter and summer time. Use the following method to synchronize the time;
- Ensure that the device is connected to the internet;
- If the incorrect time displayed is caused by power cuts, the system will automatically synchronize the time every hour;
- Users can also synchronize the time settings manually by following these steps:
- If it does not work, try to reconfigure the time by resetting the device.
How do I share SECURY'LIGHT with my family and friends?
- Go to support→ Share;
- This section will explain how to share your system with others.
How can I watch video history?
- Go to Support→ Play;
- This section will show you how to playback.
What to do if the light is flashing on/off?
- The light of SECURY'LIGHT affects the photodetector. Try to adjust the head of SECURY'LIGHT to find a better angle and position;
- Go to "Security Level" → select "Custom", slightly adjust the "Sensor Activation Level" to the left (note that this adjustment may keep the daylight on).
How can I keep the light on?
- Move the slider in the "Mode" field to the far right.
What to do if your light is not on?
- This is a sensor light. The Light has 2 default brightness settings. A dim light when there is no passage and bright light when movement is detected by the sensor. Users can also move the MODE slider to the far right so that the light stays on;
- If you do not want the light to be on too early or too late go to the "Security Level" selection page - select "Custom" – move the slider of " Sensor Activation Level", check you have set to correct exterior light level (daytime/night time). If slider is more towards the moon, the light will come on later in the evening when it is darker. If slider is more towards the sun, the light may come on during daylight. Please adjust this setting according to your needs;
- If you want to improve the detection sensitivity with the lights coming on more readily, adjust the sensor by directing it where you want to detect any movement. In the "Security Level" page adjust the dial to "High" or to "Custom" and move the "Sensor Detection Distance" slider to "far". This will improve sensitivity of detection, and the light will automatically come on when users are further away.
What should I do when I change my router?
- If you still use the old router's Wi-Fi name and password, SECURY'LIGHT will automatically connect to the new router, and this does not need an additional operation;
- If you change the router's Wi-Fi name and password please reset the SECURY'LIGHT and re-configure it so as to update SECURY'LIGHT password.
What to do if the App is uninstalled or you forgot your password?
- Download the LUTEC SECURY'LIGHT App from the APP STORE or GOOGLE PLAY.
- Go to "Support" → select "Reset", rese SECURY'LIGHT according to the steps and then reconnect by following the steps in "Configuration".
How to increase the video storage capacity?
- Your system is supplied with an 8GB microSD card; you can increase the memory by purchasing a larger capacity card. SECURY'LIGHT can support microSD cards up to 32GB. We suggest you use a good quality microSD card with a min. speed of C10 or higher, this will ensure you get good quality video.
How can I save videos or pictures to my phone?
- Go to Support select Play, which will show you how to use these functions.
Can I watch videos on my computer?
- The LUTEC app is only available for mobile devices operating iOS or Android devises and does not support devises operating with Windows or MAC OS;
- To prevent your privacy from being compromised, we have encrypted your video. To view or save the video on your computer, please remove the SD card from the SECURY'LIGHT and insert it into your computer card reader. Download the private player from the following link and watch:https://drive.google.com/file/d/1YjNKnhfd1IaoL9y-Oexh5_I9aPimCmEF/view
How do I rename SECURY'LIGHT?
- Click "LUTEC" at the top of the video, and a pop up window automatically appear, type the name you want to enter, and click "OK".
What to do if you do not want to receive too many notifications?
- Adjust your camera and sensor angle, and avoid it pointing toward a busy main street or passage;
- Go to the "Security Level" selection interface, and move the slider to "Medium" or "Low" position;
- Go to the "Security Level" selection interface, adjust to the "Custom" position, adjust the slider of "Sensor Detection Distance" to "near", which will reduce the sensitivity of the sensor;
- In the "Custom" interface, set "Alert Level" to "Low = sensor and camera detection", alert notifications will be sent only when the two detect the moving objects.
What to do if the video playback is not smooth?
- Check your network speed and strength of signal on your mobile phone;
- Go to "Support" - "Setting" and use the speed tester to check the network speed by placing the mobile phone next to the SECURY'LIGHT. It is recommended that the network speed is greater than 2MBps and the network remains strong (users can buy the standard Wi-Fi signal amplifier to enhance the signal strength);
- If you are at home, you can connect the mobile phone and camera with the same network to improve the speed and signal.
Why does the video stop when I return LIVE page from Security Level?
- Press "▷" button again in the video play interface
Can you change the parameters of Low/Medium/High security levels?
- No, but if these quick settings cannot meet your requirements set the parameters to Custom.
What to do when the volume of alert/loudspeaker decreases?
- Maybe the loudspeaker has rain water in it and will become normal when it’s dry;
- Clean any dirt blocking the speaker grill.
Why does the SECURY'LIGHT stop working?
- Check that SECURY'LIGHT power is on and the connection to the mounting plate is excellent;
- Check that the network you are using is ok;
- If the ambient temperature is below -10℃ or above 40℃
Why is the video playback foggy?
- It can be caused by rain or temperature.
- Wipe the camera lens clean.
Why does the SECURY'LIGHT send alerts/notifications when nobody has passed?
- Rain or wind can cause the alert under the HIGH Alert Level;
- Sudden light changes may cause the alert;
- If the angle of sensor is greater than the camera angle, it is possible that the sensor detects a movement out of the video area.
How to stop the light being continuously on?
- Go to "Security Level" → select "Custom" → Adjust "Continuous Light Level " to 0%;
- You can also select "Continuous Light Time" and adjust a time limit.
What happens when the MicroSD card is full?
- It automatically over writes the oldest file with the latest video – this means you do not have to remove the MicroSD card unless you wish to review or save the video files.